Heartland Surgical is conveniently located at Pine Lake Behavioral Health on the Northeast corner of 91st & Andermatt Drive in Lincoln, Nebraska. The actual address is 9100 Andermatt Drive, Suite 1, Lincoln, NE 68526-6700. The easiest way to get to Heartland Surgical is to take Highway II to 91st then turn North. Travel two blocks until you have an opportunity to turn right, you will see our practice on your left. Opposite our practice is our sister practice Pine Lake Health in Suite 2. If you have any trouble finding us please call (402) 227-8157 option 2 and we will gladly walk you through how to get here. We look forward to seeing you!
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Frequently Asked Questions
The cost of services depends on the specific type of insurance, contracted network rates and obligations, and your individual insurance type and plan details. Some individuals have a fixed copay for office visits whereas others still have a deductible to meet or other plan details that require they pay a specific amount. Individuals do have the option to not use their commercial insurance and utilize Heartland Surgical’s generous sliding fee scale if they wish. However, should you choose not to use your insurance coverage at the time of service our office will not go back and bill your insurance at a later date if you change your mind. The sliding fee scale is ideal for private paying or low income individuals, and most people with commercial insurance coverage receive the most competitive rates.
At Heartland Surgical we recognize that many people do not use their insurance regularly, possibly due to a high deductible plan or other “catastrophe plan” type of insurance. In these scenarios, we understand it may not make sense to utilize your insurance plan so the sliding fee scale may be a better fit for you. Our professional staff will gladly inform you of all costs associated with care at our practice prior to actually receiving services as well as provide options for you to choose from in regards to payment.
Our practice makes every attempt to participate with all networks available in order to minimize the cost to the patient and to allow individuals and families to utilize their health insurance benefits. We are in network with multiple carriers and most carriers do offer some sort of out of network benefit if the carrier has no providers in the area. The actual insurance carrier and plan type will dictate the cost of services depending on individual plan details such as deductible, copay/coinsurance, and out of pocket cost. Our professional billing specialists will be happy to provide your eligibility and benefits information to you along with a full explanation of benefits prior to any services being provided upon request.
Heartland Surgical is a preferred provider for Blue Cross Blue Shield (BCBS), United Healthcare (UBH/UHC), Midlands Choice carriers and Aetna network carriers. We accept most commercial insurances, Medicare, EAP referrals, workers comp and self pay. Our practice does accept Medicaid but only the UHC Community Plan. As of January 1, 2018 we no longer accept Nebraska Medicaid plans offered through NE Total Care or WellCare.
Heartland Surgical accepts personal & business checks, money orders, cash and all major credit cards. Our practice offers a generous sliding fee scale based on income with flexible weekly, biweekly or monthly payment plans available for individuals and families seeking services. Payments and co-payments are due at the time of service.
We encourage you to call our office at (402) 227-8157 option 2 to verify if we are open prior to coming out in inclement weather. Our voicemail will reflect our closing status if we are closed otherwise a staff member will be able to provide information that day.
If you cannot make it to your appointment as scheduled we ask that you extend us the courtesy of providing a 24 hour notice. We have several patients with acute issues that could potentially utilize the appointment time that was reserved for you, and with your notice of cancellation or rescheduling you may provide someone else the opportunity to be seen. If you do not give a 24 hour notice you may be charged a no show fee of $50.00 based on Heartland Surgical policy and procedure as well as provider discretion. We understand that life happens so extenuating circumstances will be taken into consideration, however you must call our office prior to your appointment for this to be a sufficient cancellation or reschedule circumstance.
On your initial visit to our practice we ask that you bring your insurance card, any paperwork or referral information from your EAP, physician or attorney etc., and your payment for your appointment that day. If you will be utilizing our generous sliding fee scale we ask that you bring a recent paycheck stub or other proof of income or financial hardship so that we may give you the best rate possible. Also, if you are seeing someone at PLBH for medication(s) you may be required to show provide proof of income if you are private pay and wish to utilize the copay assistance or reduced fee programs many pharmaceutical companies offer.
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Call: (402) 227-8157
Fax: (402) 434-3970